Home / How it works
Simple, from start to finish

How Coveryou works

From the moment you contact us to the day you hand the keys back, we handle the logistics so you can focus on getting back to normal.

The process

Three steps, no hassle

1

Tell us what happened

As soon as you've been in an accident that wasn't your fault, click Get started on our website and tell us what happened. We'll ask a few quick questions about your accident and your vehicle so we can start matching you with a replacement.

2

We arrange your car

We source a suitable replacement vehicle — matching the size and type of car you normally drive — and arrange transport to get you to it, wherever suits you.

3

Keep on driving

Your hire car arrives with a full tank of fuel and 24/7 roadside assistance included. Drive it as your own while your vehicle is repaired, then simply return it once you're back in your own car.

Digital key

Manage your hire from your phone

Once your booking is confirmed, we'll send you an invite to our digital key app. It's how you'll lock, unlock and manage your replacement vehicle for the length of your hire — no physical key handover, no waiting around.

  • Add your licence and payment details securely, once
  • Unlock and start your car straight from the app
  • Card details are used only for tolls, infringements and any damage excess
  • Works on supported iOS and Android devices
Person using the Coveryou digital key app to unlock a hire car
What to expect

A few more details

You keep your replacement vehicle for as long as your own car is being repaired. We stay in touch with your repairer to track progress, so there's nothing for you to chase.
You'll need a valid driver's licence and a card for incidentals like tolls or fuel top-ups. We'll walk you through everything else when you get started.
Once your repairer confirms your vehicle is ready, we'll arrange collection of the hire car — either from your home, workplace, or the repair centre, whatever's easiest.
Ready when you are

Been in an accident? Let's get you moving again.

Get started in minutes — our team will take it from there.