Frequently asked questions

Coveryou hire cars come with insurance coverage and roadside assistance. No upfront payments are required, but customers should know they are responsible for these expenses, including tolls, infringements, and damage claim excesses.

We'll arrange transport to pick you up and drop you off when you collect your replacement vehicle, and again once your own car's ready — we'll get you back to the repairer to collect it. Either way, you won't be inconvenienced or out of pocket.

We offer a variety of vehicles to match your lifestyle, including hatchbacks, SUVs, 7-seaters, utes, and vans.

Click Get started on our website and complete a few quick details about your accident and vehicle. Once your booking's confirmed, we'll set you up with our digital key app — add your licence and payment details in minutes, then use the app to lock, unlock and manage your hire car for as long as you need it, no in-person key handover required.

You're not liable for the standard hire cost of your replacement vehicle — it's provided at no cost to you while your car is being repaired. You remain responsible for tolls, fines and infringements incurred during your hire, and for any damage excess if the hire car is damaged while in your care.